Right of withdrawal

Right of Withdrawal

You have the right to withdraw from this contract within fourteen (14) days without providing any reason.
The withdrawal period is fourteen (14) days from the day you or a third party designated by you, who is not the carrier, take possession of the goods.

To exercise your right of withdrawal, you must inform us (Wiecel™, info.wiecel@gmail.com) by means of a clear declaration (e.g., an email) of your decision to withdraw from this contract.
You may use the attached model withdrawal form, but it is not mandatory.
Alternatively, you may also fill out and submit the model withdrawal form or any other clear statement electronically via our website. In this case, we will promptly send you a confirmation of receipt of your withdrawal (e.g., by email).

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us).
The refund will be made without undue delay and at the latest within fourteen (14) days from the day we receive notification of your withdrawal.
Unless expressly agreed otherwise, we will use the same means of payment for the refund as you used for the original transaction; under no circumstances will you be charged any fees for the refund.
We may withhold the refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is earlier.

You must send back the goods promptly and in any event no later than fourteen (14) days from the day on which you inform us of your withdrawal.
The deadline is met if you dispatch the goods before the period of fourteen days has expired.
You are responsible for the direct costs of returning the goods.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Warranty Claim

A warranty claim applies if your product is delivered in a defective condition that affects its usability.
This does not include damage caused by mechanical impact due to customer misuse.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if any item is defective, damaged, or incorrect.
We will work with you to resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we will notify you via email whether your refund has been approved or denied.
If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 days.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account and contact your bank or credit card company, as it may take some time before your refund is officially posted.
If you have done this and still have not received your refund, please contact us at info.wiecel@gmail.com.

Return Shipping Costs

You are responsible for paying your own shipping costs for returning your item.
Shipping costs are non-refundable.
If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on your location, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item valued at over €75, we recommend using a trackable shipping service or purchasing shipping insurance.
We cannot guarantee that we will receive your returned item.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

  • To:
    Wiecel
    50 Stanley Street, Suite C, Level 7
    999077 Hong Kong Island
    Central Hong Kong
    Email: info.wiecel@gmail.com

  • I/we () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods ()/the provision of the following service ().

  • Ordered on ()/received on ()

  • Name of consumer(s)

  • Address of consumer(s)

  • Signature of consumer(s) (only if sent on paper)

  • Date

(*) Delete as applicable.

Special Notes

If you finance this contract through a loan and subsequently withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit.